In today's highly competitive business landscape, it's important for every organization to remain competitive and thrive while differentiating itself from others by delivering exceptional customer service experiences. To add to that, organizations need the agility to rapidly create, optimize, and maintain those experiences through the latest technologies, including artificial intelligence (AI). This is where the Microsoft Digital Contact Center Platform comes into the picture.
It is often seen that some organizations prefer the agility and flexibility to build their own in-house, conversational solutions on a quick-to-deploy, tune, and monitor end-to-end software-as-a-service (SaaS) solution. For such organizations, the underlying low-code Power Platform and Microsoft Power Virtual Agents are the right choices. Today, Microsoft Power Virtual Agents solutions are widely used in different industries such as technology firms and airlines, and for countless use cases, from external-facing chatbots across multiple touchpoints to internal-facing helpdesk solutions.
For instance, municipal governments are today leveraging Power Virtual Agents and Microsoft Teams so that subject matter experts can be empowered to address employee queries. Similarly, events and sports organizations are leveraging Dynamics 365 and Power Virtual Agents to scale their contact centers. Conversely, financial institutions are leveraging Dynamics 365 and Power Virtual Agents to enable text and voice-enabled bots so they can proactively serve the banking needs of their customers.
Irrespective of which solution you start with, the Microsoft Digital Contact Center Platform will provide interoperability between them.
Find out how your organization can reap the innumerable advantages of the Microsoft Digital Contact Center Platform to make powerful conversational AI solutions even faster and easier to build. Call or email us at C.I.G Consultants now.
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