The COVID-19 crisis has been felt by all businesses across the world. Today, decision-makers are faced with unprecedented and overwhelming challenges as they continue to sail through uncharted waters. This has prompted business leaders to face the crisis with a spirit of reinvention - establishing variable cost structures, accelerating digital transformation, and implementing agile operations.
The landscape has changed in the last few months and organisations now need to outmaneuver uncertainty by course-correcting, again and again as situations change. This requires business leaders to re-evaluate scenarios, reassess assumptions, and improvise their ability to sense and respond. This is where they count on Microsoft Dynamics 365 CRM to ascertain how employees deliver relevant customer experiences, how digital channels can be used to support business continuity, how contact centers can be leveraged, and where they work through the crisis and beyond.
Top Reasons to Accelerate Migration to Dynamics 365
Microsoft Dynamics 365 CRM and its suite of new-age enterprise products empower organisations (irrespective of their line of operations or size of business) to transform their operations in countless ways. The cloud-based platform provides a wide range of out-of-the-box features and capabilities, using which global organisations can improve the timeliness and efficiency of their operations while sustaining performance in an ever-evolving world.
Boost Integration and Collaboration
In today's hybrid and a remote workplace where a significant majority of employees continue to work from home, Dynamics 365 CRM helps in bringing data across the organisation together. In other words, Dynamics 365 CRM allows your employees and organisation to access the data required to perform jobs, irrespective of the geographical location or time. Seamless integration with other Microsoft products such as Power BI and Office 365 makes it easy for employees to share information in real-time, enhance teamwork, improve collaboration, and facilitate efficient collaboration between stakeholders.
Enhance Business Agility and Flexibility
In the post-pandemic era, staying afloat and driving high-performance results require organisations to quickly and efficiently adapt to evolving business requirements and landscape. Dynamics 365 CRM provides a rich suite of pre-built business apps so that the unique requirements of organisations can be met, even in a volatile business environment. Furthermore, integration with Power Platform means it is easy to develop custom apps to enhance business agility and flexibility.
Improve Security, Privacy, and Reliability
Today, it has become critical for organisations where employees are remotely accessing enterprise data through unsecured networks and personal devices to mitigate security risks in a COVID-19 world. Data is secured via Dynamics 365 in well-equipped and highly secured data centres that are owned and managed by Microsoft. One of the best things about the Dynamics 365 security model is that it is characterised by strong identify and access management mechanisms and 99.9% uptime SLA so that you can get complete peace of mind.
Find out how certified CRM experts at C.I.G Consultants can help accelerate your migration journey to Dynamics 365. Call us now.
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