How To Enhance Admin Productivity With Guided Customer Service Channel Setup?
Microsoft recently announced the unified Customer Service admin center that efficiently consolidates administration experiences across...
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Prashant D
Jan 19, 20231 min read
How To Leverage Percentage-Based Routing To Load-Balance Customer Service Requests?
Organizations that want to provide a world-class customer engagement experience to their customers count on unified routing in Microsoft...
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Prashant D
Jan 19, 20232 min read
How To Discover New Ways To Analyze Your Customer Service Data?
Running a digital contact center is no cakewalk with supervisors expected to gather real-time insights on agent-customer activities....
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Prashant D
Feb 26, 20222 min read
How To Create An All-in-One Digital Contact Center with Dynamics 365 Customer Service?
Looking for ways to improve agent effectiveness and customer satisfaction? If your answer is in the affirmative, it is time for you to...
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Prashant D
Sep 24, 20212 min read
Why Choose Microsoft Dynamics 365 To Improve Your Customer Service?
You may have heard a thousand times that happy and satisfied customers are returning customers and even encourage others to embrace your...
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satinderbhatia
May 26, 20212 min read
Microsoft Dynamics 365 CRM for Customer Service-Overview & Capabilities
Microsoft Dynamics 365 Customer Service is an excellent tool in the arsenal of every service organisation. It helps them adjust their...
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