Microsoft recently announced the unified Customer Service admin center that efficiently consolidates administration experiences across...

Organizations that want to provide a world-class customer engagement experience to their customers count on unified routing in Microsoft...

Running a digital contact center is no cakewalk with supervisors expected to gather real-time insights on agent-customer activities....

Looking for ways to improve agent effectiveness and customer satisfaction? If your answer is in the affirmative, it is time for you to...

You may have heard a thousand times that happy and satisfied customers are returning customers and even encourage others to embrace your...

Microsoft Dynamics 365 Customer Service is an excellent tool in the arsenal of every service organisation. It helps them adjust their...