customer relationship management

Mar 22, 20231 min read

AI Advantage Of Microsoft Puts Pressure On Salesforce

Microsoft has announced the launch of its Dynamic 365 Copilot, an AI-powered assistance for both customer relationship management (CRM)...

Mar 22, 20231 min read

Microsoft Brings Generative AI To CRM Product Suite

Microsoft has enhanced its customer relationship management (CRM) solutions with generative artificial intelligence (AI). The tech, which...

Dec 20, 20221 min read

Drift Announces Partnership With Microsoft Dynamics 365

Drift, the Conversation Cloud company, is all set to become a Microsoft independent software vendor (ISV) partner by unlocking the power...

Jul 31, 20221 min read

Microsoft Announces Teams Chat Integration For Dynamics 365

Microsoft has announced that the Microsoft Teams chat feature has been embedded into Dynamics 365 to boost business collaboration....

Jun 29, 20222 min read

Tips On Managing Virtual Events With Microsoft Dynamics 365

The COVID-19 pandemic has upended countless aspects of work, including live events and webinars. With face-to-face opportunities to...

Apr 29, 20223 min read

CRM For Schools Made Simple: A Beginner’s Guide

Today, a powerful and seamless customer relationship management (CRM) platform such as Microsoft Dynamics 365 CRM is the backbone of...

Apr 29, 20222 min read

Importance Of CRM Systems In Higher Education

Customer Relationship Management systems are being embraced by more and more higher education institutions (HEIs) to engage, attract, and...

Aug 11, 20214 min read

AI In 2021 And Beyond-Future Of CRM Platforms

The future has finally arrived! - at least for customer relationship management or CRM software users. Today, we have entered the era of...

Aug 11, 20213 min read

5 Reasons Why Your Business Needs A CRM Solution

As a growing business, you knowingly or unknowingly are relying too much on emails and spreadsheets to store all your critical customer...