5 Ways CRM Improves Customer Service
The recent influx of technology and digital transformation has made customer experience the biggest differentiator ahead of price or...
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Prashant D
Feb 14, 20231 min read
Microsoft 365 To Block Downloaded Excel XLL Add-Ins
XLL add-in protection will be added by Microsoft for Microsoft 365 customers by including automated blocking of all such files downloaded...
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Prashant D
Feb 14, 20231 min read
Microsoft Urges Admins To Patch On-Premises Exchange Servers
Microsoft has urged its customers to keep their on-premises Exchange servers patched by applying the latest supported Cumulative Update...
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Prashant D
Feb 14, 20232 min read
Microsoft & EGA To Collaborate On Industry 4.0 & Broader Digital Transformation
Emirates Global Aluminium, the largest industrial company in the United Arab Emirates, and Microsoft UAE have collaborated on Industry...
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Prashant D
Feb 14, 20231 min read
Microsoft & PSA Ink MoU To Boost Digital Transformation
Microsoft and the Planning and Statistics Authority (PSA) have signed a Memorandum of Understanding (MoU) outlining joint cooperation...
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Prashant D
Feb 14, 20231 min read
Tech Mahindra And Microsoft Join Hands
Microsoft and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and...
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Prashant D
Feb 14, 20231 min read
Microsoft Will Continue To ‘Support & Grow’ Halo
Xbox head Phil Spencer has remarked that Microsoft is all committed to the Halo franchise and developer 343 Industries. In an interview...
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Prashant D
Feb 14, 20231 min read
Microsoft’s Early Efforts To Monetize AI Highlighted By ChatGPT
Microsoft is all ready to position its supremacy as the breakout success of OpenAI‘s ChatGPT triggers a tsunami of excitement over...
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Prashant D
Feb 14, 20231 min read
Microsoft 365 Roadmap Updated With Innovative Capabilities
Microsoft has announced updates to its Microsoft 365 Roadmap with a bunch of new capabilities that will be released shortly. For...
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Prashant D
Feb 14, 20231 min read
Microsoft Invests $10 Billion In OpenAI
Microsoft has announced a multiyear, multibillion-dollar investment with ChatGPT-maker OpenAI. It will be making an investment worth $10...
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Prashant D
Jan 29, 20231 min read
How To Enhance Admin Productivity With Guided Customer Service Channel Setup?
Microsoft recently announced the unified Customer Service admin center that efficiently consolidates administration experiences across...
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Prashant D
Jan 19, 20231 min read
How To Leverage Percentage-Based Routing To Load-Balance Customer Service Requests?
Organizations that want to provide a world-class customer engagement experience to their customers count on unified routing in Microsoft...
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Prashant D
Jan 19, 20231 min read
How To Streamline Your Make-To-Order Supply Chain?
Order-taking and related downstream processes have been significantly streamlined thanks to the new make-to-order (MTO) automation...
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Prashant D
Jan 19, 20232 min read
How To Boost Seller Productivity With Embedded Teams Calls & Conversation Intelligence?
Efficiency is paramount for seller productivity in today's cutthroat business environment. Sales teams must achieve more with less to...
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Prashant D
Jan 19, 20231 min read
How To Improve Packing Efficiency With The Warehouse Management Mobile App?
Warehouse workers generally pack shipment items at a specific packing station via an optimized process to ship small and medium-sized...
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Prashant D
Jan 19, 20232 min read
How To Discover New Ways To Analyze Your Customer Service Data?
Running a digital contact center is no cakewalk with supervisors expected to gather real-time insights on agent-customer activities....
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Prashant D
Jan 19, 20231 min read
How To Engage Your Customers Faster With AI-powered Marketing Email Content?
Marketers across the globe are expected to create unique and compelling email content that can easily grab and retain the attention of...
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Prashant D
Jan 19, 20231 min read
How To Increase Your Supply Resilience With Multisourcing In Supply Chain Management?
For decades, organizations across the world have centered their supply chain strategies on increasing efficiency and lowering costs. Most...
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Prashant D
Jan 19, 20232 min read
How To Discover insights To Create Experiences That Customers Love?
A recently-concluded survey revealed that 90 percent of organizations across the world believe that improvements are required in their...
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Prashant D
Jan 19, 20231 min read
How To Engage Customers Using Highly Personalized Content?
There is no denying the fact that the inboxes of most customers are flooded with hundreds of promotional and other emails every day. This...
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