Microsoft Support Diagnostic Tool (MSDT) troubleshooters will be retired by Microsoft in future versions of Windows, with MSDT ultimately...

Most organizations want to focus on creating a customer-first business culture to improve internal efficiency, processes, and systems....

Customer relationships are critical to the success of every organization. Therefore, it does make sense to handle them with a great sense...

A CRM platform is more than just an out-of-the-box database that includes lots of customer information. When used rightly, it can become...

The recent influx of technology and digital transformation has made customer experience the biggest differentiator ahead of price or...

Microsoft recently announced the unified Customer Service admin center that efficiently consolidates administration experiences across...

Organizations that want to provide a world-class customer engagement experience to their customers count on unified routing in Microsoft...

Order-taking and related downstream processes have been significantly streamlined thanks to the new make-to-order (MTO) automation...

Efficiency is paramount for seller productivity in today's cutthroat business environment. Sales teams must achieve more with less to...

Warehouse workers generally pack shipment items at a specific packing station via an optimized process to ship small and medium-sized...

Running a digital contact center is no cakewalk with supervisors expected to gather real-time insights on agent-customer activities....

Marketers across the globe are expected to create unique and compelling email content that can easily grab and retain the attention of...

For decades, organizations across the world have centered their supply chain strategies on increasing efficiency and lowering costs. Most...

A recently-concluded survey revealed that 90 percent of organizations across the world believe that improvements are required in their...

There is no denying the fact that the inboxes of most customers are flooded with hundreds of promotional and other emails every day. This...

The world around us may have changed 360 degrees, but phone support is still the preferred choice of communication for many people around...

Modern-day enterprises are leveraging Microsoft HoloLens 2 to improve operational efficiency, ensure process compliance, and learn on the...

Today, lines between customer expectations have evolved dramatically. Seamless, self-drive, and personalized interactions across multiple...

In today's new normal, a big majority of healthcare organizations stay on their toes to find answers to the most urgent challenges facing...

In recent years, cloud computing giants are at loggerheads to disrupt the cybersecurity market with their out-of-the-box offerings,...